We accept returns of merchandise under the following conditions:
- Items are in original condition
- Clearance Items and Special Order items will not be accepted
- All returns are subject to approval
- Any issues regarding damaged goods or shortages must be resolved within 14 days of the shipping date.
If these conditions are met, the customer will pay the freight back to our company. If these conditions are not met, no credit will be issued to the customer.
Due to our volume of internet sales, orders may require 1
to 3 business days for processing and 1 to 3 business days for transit.
From order placement to receipt could take anywhere from 3 to 6 business
days, if shipped in the continental US. Unless specifically requested,
orders will ship via USPS Priority Mail without signature required.
Orders received on Friday, or over the weekend will typically be shipped Monday or Tuesday the following week.
In the event that BudVac is out of stock, you will be emailed and or receive a phone call with options for refunds or back orders. If we do not hear back from you within 24 hours, we will ship all items we have on hand and back order any remaining items. Back orders will be shipped once the product has arrived in our warehouse.
All boxes and items leave BudVac in optimal condition. All our packages meet USPS shipping requirements upon leaving our warehouse. Any damaged items are shipping related and claims must be placed with the shipping company (USPS). BudVac will take the necessary precautions to avoid undue damage and cannot claim responsibility for items damaged during shipment. If your product is damaged, please call USPS to begin a claim.
To cancel an order please use the "Contact US" page.. An order can be cancelled at any time. Please, however, be aware of the following fees that may apply:
- An order cancellation that is placed prior to the order being prepped for shipping will be cancelled at no charge.
- An order cancellation received after the order has been pulled and prepped for shipping will incur a 20% restocking fee.
- Any order cancellations received after the order has been shipped will incur a 20% restocking fee and any applicable shipping fees to return the order to our location.
Our Commitment to Privacy. BudVac is committed to supporting your privacy. To ensure your
privacy, we have posted this notice explaining all information we
collect and how we use it. Our policy is linked to every page in our
site and is easily accessible.
Information we collect. Our site functions to service our customers and allow them to fulfill their needs as easily and unobtrusively as possible. This includes services for online purchasing as well as email contact information, which allows us to easily provide support to our customers. We collect the following items of information:
- Telephone Number
- Email Address
- Credit Card Information
Our Use of Information. The information we
collect is used only for processing orders and correct shipping to our
customers. All email information is used simply to reply to questions we
have received from our customers or to provide order confirmation and
package tracking information. We do not provide any information to
outside parties except shipping information required to deliver products
to customers. All credit card information is stored securely with
Authorize.net which is a secure third party vendor.
Our Commitment To Data Security. To prevent
unauthorized access, maintain data accuracy, and ensure the correct use
of information, we have put in place appropriate physical, electronic,
and managerial procedures to safeguard and secure the information we
How To Contact Us. Should you have other
questions or concerns about these privacy policies, please send us an email at firstname.lastname@example.org.
Email Marketing. We do not buy, sell, rent,
append, or otherwise obtain email lists or addresses from any third
party, nor do we collect email lists or addresses using a script or
other harvesting method. All email addresses and lists have been
obtained at the owner's consent.
We comply with the Can-Spam Act of 2003, 15 U.S.C. 7701, et seq.
Recipients may choose to stop receiving emails at any time. In such case, we pledge to make sure any such request has been executed prior to our next mailing and within 10 business days from the opt-out request. The most efficient way to opt out of our mailing is to click on the "unsubscribe" link on the bottom of the previous email correspondence. If a recipient opts-out of receiving our email newsletter, they will still receive email notices regarding orders, shipment information, and other transactions.