Any item deemed to be defective within 90 days after purchase can be exchanged for the same size/type at no expense to the customer. Â Shipping is paid for by BudVac both ways. Â You will recieve an email with a return shipping label. Â The unit must be well packaged to avoid any damage. Â
We accept returns of merchandise under the following conditions:
Items are in original condition
All returns are subject to approval
Any issues regarding damaged goods or shortages must be resolved within 5 days of the shipping date.
If these conditions are met, the customer will pay the freight back to our company. Upon receipt and inspection of the product we will issue a credit less a 20% restocking fee. If these conditions are not met, no credit will be issued to the customer.
Due to our volume of internet sales, orders may require 1 to 3 business days for processing and 1 to 3 business days for transit. From order placement to receipt could take anywhere from 3 to 6 business days, if shipped in the continental US. Unless specifically requested, orders will ship via USPS Priority Mail without signature required. Orders over $100 may require signature upon delivery.
Orders received on Friday, or over the weekend will typically be shipped Monday of the following week.
In the event that BudVac is out of stock, you will be emailed and or receive a phone call with options for replacements or back orders. If we do not hear back from you within 24 hours, we will ship all items we have on hand and back order any remaining items. Back orders will be shipped once the product has arrived in our warehouse.
Once an item has been pulled and boxed for shipping, any cancellation of the order is considered a return and will be assessed the 20% restocking fee. Please see entire Order Cancellation Policy (below).
We do accept customer shipper account numbers (UPS, FedEx, etc…). A handling fee of $7.50 will be charged separately to the customer when a personal shipper account number is used.
USPS Claims:
All boxes and items leave BudVac in optimal condition. All our packages meet USPS shipping requirements upon leaving our warehouse. Any damaged items are shipping related and claims must be placed with the shipping company (USPS). BudVac will take the necessary precautions to avoid undue damage and cannot claim responsibility for items damaged during shipment. If your product is damaged, please call USPS to begin a claim.
To cancel an order please use the “Contact US” page.. An order can be cancelled at any time. Please, however, be aware of the following fees that may apply:
An order cancellation that is placed prior to the order being prepped for shipping will be cancelled at no charge. Any order cancellations received after the order has been shipped will incur a 20% restocking fee and any applicable shipping fees to return the order to our location.
